Refund policy
RETURN AND REFUND POLICY
Because many of our products are personalized and made to order, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Please do not send products back without contacting our support team first.
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RETURNS
We only accept return requests in the following situations:
• The item arrives damaged
• The item is defective or flawed
• The wrong item was received
• The product is significantly different from the approved order details
All return requests must be submitted within 14 days of delivery.
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REFUNDS AND REPLACEMENTS
To request a refund or replacement, please contact us and provide:
• Order number
• Clear photos of the item
• Description of the issue
Our team will review your request and determine the appropriate resolution, which may include a replacement or refund.
Refunds, when approved, will be issued to the original payment method.
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NON-REFUNDABLE SITUATIONS
We do not offer refunds, returns, or replacements for:
• Incorrect size selected by the customer
• Incorrect personalization details submitted by the customer
• Incorrect shipping address provided by the customer
• Color variations caused by screen settings or photography lighting
• Delays caused by shipping carriers
• Buyer’s remorse or change of mind
• Orders refused by the customer
Please carefully review all order details before completing your purchase.
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ORDER CHANGES AND CANCELLATIONS
Orders may be modified or canceled within 12 hours of purchase.
After 12 hours, production may have already begun and we cannot guarantee modifications or cancellations.
If you need to make changes to your order, please contact us as soon as possible.
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DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you have not received it:
• Check around your delivery location
• Ask household members or neighbors
• Contact your local carrier for assistance
Unfortunately, we cannot issue refunds for packages marked as delivered by the carrier.
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CONTACT US
If you have any questions regarding returns, refunds, or order issues, please contact us at:
We are always happy to help.